Service Management For Dummies

CHEAP,Discount,Buy,Sale,Bestsellers,Good,For,REVIEW, Service Management For Dummies,Wholesale,Promotions,Shopping,Shipping,Service Management For Dummies,BestSelling,Off,Savings,Gifts,Cool,Hot,Top,Sellers,Overview,Specifications,Feature,on sale,Service Management For Dummies Service Management For Dummies

Service Management For Dummies Overview

A plain-English guide to managing IT from the customer's perspective

• Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
• Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
• This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma